SHIPPING POLICY
Processing Time: At Country Femme Trade, we pride ourselves on offering unique, made-to-order items. This means that after you place an order, our team begins crafting your chosen items with love and attention to detail. Please allow 2-4 weeks for order processing and production. We appreciate your patience during this time as we strive to deliver high-quality products tailored specifically for you.
Shipping Times: Once your order is ready for shipment, we will promptly dispatch it to the address you provided during checkout. Please note that shipping times may vary depending on your location and the shipping method selected. While we aim to deliver your package as quickly as possible, please allow for additional time due to potential delays caused by external factors beyond our control, such as customs or unforeseen circumstances.
Split Shipments: If you place a multi-product order, please be aware that items may arrive at different times. This is because each item is made to order and has its own individual production time. Rest assured that we will keep you informed of the estimated delivery dates for each item in your order. You will receive separate notifications and tracking information for each shipment.
RETURN POLICY
All Sales Are Final: We stand behind the quality and craftsmanship of our products. Due to the made-to-order nature of our items, all sales are final, except in cases of incorrect fulfillment (size, color) or damaged goods.
Returns for Incorrect Fulfillment or Damaged Goods: If you receive an incorrect item (e.g., incorrect size or color) or a damaged product, please notify us within 7 days of receiving your order. To initiate the return process, please provide order number and photo evidence of the incorrect or damaged item(s) via email, info@countryfemmetrade.com. Our team will review your claim and work with you to find a satisfactory solution.
Return Authorization: Returns for incorrect fulfillment or damaged goods require prior authorization from our customer support team. Once approved, we will provide you with detailed instructions on how to return the item(s) in question. Please do not return any items without first obtaining authorization from us.
Refunds or Replacements: Upon receiving the returned item(s) and verifying the issue, we will offer a refund or replacement based on the nature of the problem and your preference. If a replacement is not possible due to the unique nature of our products, we will provide a refund to the original payment method used for the purchase.
Return Shipping Costs: In cases of incorrect fulfillment or damaged goods, we will cover the cost of return shipping. We will provide you with a prepaid shipping label or arrange for a carrier pickup. Please follow the return instructions provided to ensure a smooth return process.
Please note that returns for reasons other than incorrect fulfillment or damaged goods will not be accepted.
We value your satisfaction and will do our best to resolve any issues promptly and efficiently. If you have any questions or need further assistance regarding shipping or returns, please contact our customer support team at info@countryfemmetrade.com. We are here to assist you.
By placing an order with Country Femme Trade, you acknowledge that you have read, understood, and agreed to comply with our Shipping and Returns Policy.